Privacy Policy

Privacy Policy for ELN Global Business Services Ltd. UK

At ELN Global Business Services Ltd., we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your personal data.

1. Data Controller

The data controller responsible for the processing of your personal data is:

ELN Global Business Services Ltd.

Registered Address: B1 Vantage Park, Old Gloucester Road, Hambrook, Bristol BS16 1GW, United Kingdom

Company Registration Number: 15933235

Contact Email: support@elngbs.uk

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identity Information:

• Name
• Title
• Company Name (if applicable)

b. Contact Information:

• Email Address
• Phone Number
• Address

c. Business Information:

• • Details of your business or organization (e.g., certifications, licenses)
• • Professional information relevant to our collaboration

d. Usage Data:

• Information about how you use our services, website, or app
• Device information, IP address, and browser type

e. Feedback:

• Responses to surveys or questionnaires
• Testimonials and reviews
• Purpose of Collecting Data

3. We collect your personal data for the following purposes:

a. Providing Services:

• To register you as a customer, business partner, or user
• To deliver products or services requested by you

b. Communication:

• To respond to inquiries or provide support
• To send important updates about services, features, or changes to our policies

c. Business Operations:

• To maintain and improve our services, including troubleshooting and performance monitoring
• To carry out market research and surveys for service enhancement

d. Marketing:

• To inform you about new products, services, or promotions that may be of interest (with your consent)
• To personalize your experience based on your preferences

4. Legal Compliance:

• To comply with legal and regulatory obligations
• To detect, prevent, and address fraud or security issues

5. Legal Basis for Processing Personal Data

We process your personal data under the following legal bases:

• Performance of a Contract: To provide services you have requested or entered into a contract with us.
• Consent: For marketing communications or collecting feedback, where explicit consent is required.
• Legitimate Interests: To improve our services, ensure security, and maintain effective business operations.
• Legal Obligations: To comply with applicable laws, such as tax or regulatory requirements.
• How We Share Your Data

We do not sell your personal data to third parties. However, we may share your data with:

a. Service providers:

• Third-party vendors that assist us with IT services, payment processing, or customer support.

b. Business Partners:

• Collaborators involved in delivering services or fulfilling your requests.

c. Regulatory Authorities:

• When required by law, to comply with legal obligations or respond to lawful requests.

d. Mergers and Acquisitions:

• In the event of a merger, acquisition, or sale, your data may be transferred to the acquiring entity.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once the retention period expires, your data will be securely deleted or anonymised.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to incomplete or inaccurate data.
• Deletion: Request deletion of your personal data when it is no longer necessary.
• Restriction: Request restriction of processing under certain conditions.
• Data Portability: Receive a copy of your data in a machine-readable format.
• Object: Object to processing for direct marketing or legitimate interests.
• Withdraw Consent: Withdraw consent at any time, where processing is based on your consent.

To exercise any of these rights, please contact us at support@elngbs.uk.

8. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:

• Encryption of sensitive data
• Regular security audits and monitoring
• Restricted access to personal data on a need-to-know basis
• International Data Transfers

9. If your data is transferred outside the UK or EEA, we ensure it is protected through:

• Adequate protection laws in the destination country.
• Contracts with standard data protection clauses approved by the GDPR

10. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website. Please review it regularly to stay informed about how we protect your privacy.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

• Email: support@elngbs.uk

• Address: B1 Vantage Park, Old Gloucester Road, Hambrook, Bristol BS16 1GW, United Kingdom